Frequently Asked Questions
Are Gift Cards refundable?
Once the eGift Card has been emailed, it is non-refundable. The same goes for Physical Gift Cards. If the intended recipient does not receive their Gift Card or accidentally deletes an eGift Card, we are happy to resend the eGift Cards if they contact customer service by calling 833.459.8599 or by going to our Contact Us page and submitting a request.
Are there any restrictions on purchasing cards?
No, but the card value denominations are preset.
Do these cards expire or have any fees?
Our Gift Cards do not have any expiration date or fees. For further questions, please refer to the specific Terms and Conditions found on the product page prior to purchasing your Gift Card.
How do I check the status of my order?
You can check the status of your order by clicking My Account in the drop down under your name at the top of the site.
How do I place an order?
You can shop online at any time and pay by credit card.
How is my eGift Card order delivered?
For eGift Cards, your recipient will receive an email that contacts a link to their eGift Card. You will also receive a confirmation email. The link will take them to the eGift Card page to access their eGift Card with the option to print it.
What delivery options to you offer for eGift Cards?
eGift Cards are delivered via email.
When will my recipient receive their eGift Card?
It will be immediate delivery, but may sometimes take up to 24 business hours from the time of purchase to review the order unless you specified a future delivery date.
Are Physical Gift Cards embossed?
The Physical Gift Cards are not embossed.
How is my Physical Gift Card packaged and delivered?
Physical Gift Cards can only be shipping to the shipping address provided at the time of purchase. They arrive in a single envelope or box (depending on order size) containing all of the cards that were ordered, along with a packaging list detailing the contents.
How long does it take to recieve my Physical Gift Card order?
Once payment is cleared (usually within minutes), it will take up to 3 business days to fulfill your order. Delivery timing is dependent upon the shipping method you select at checkout.
What delivery options do you offer?
We offer delivery options ranging from ground shipping to next day shipping. Freight charges will be quoted based on the size of the order and the delivery method selected.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express and Discover.